Once your order has processed and moved to shipped, please expect delivery within:
UK: 2–3 Business Days (express option available)
United States: 4–7 Business Days
Australia: 5–8 Business Days
International: 7–10 Business Days
All orders ship from the UK and are fully tracked. We ship to the USA and Australia using DDP (Delivered Duties Paid) — no import or duty fees for you.
Please allow extra time during busy seasons like Valentine’s Day and Christmas.
At Luxesmith, we stand by the quality of our jewellery with a Lifetime Warranty covering any manufacturing defects or faults from normal wear.
If you experience an issue, simply email a photo and your order number to contact@luxesmith.com
— we’ll happily replace your piece. (A small shipping fee applies for replacements.)
Our warranty does not cover lost, stolen, intentionally damaged, or third-party–altered items. Refunds are only available within 14 days of purchase.
We’re dedicated to ensuring you love your Luxesmith piece — please contact us with any questions or concerns.
Customer Reviews
Overall rating: 4.9 / 5 from 210 reviews.
Customer service was terrific and responded quickly and efficiently. beautiful product
Really quick delivery, beautiful necklace my Grandson loved it bought it for him for his Prom and leaving school, engraved on back was lovely too,Thanku so much
Kind regards x
To improve you should quality assurance check each item before it has been dispatched to ensure that it is of a premium quality as advertised and also meets any preview provided to the customer forming the basis of their order. Read and respond to any negative feedback, note repetitive issues and take action to improve on those concerns. Go above and beyond to resolve the issues of any disappointed customer and ensure they are satisfied with the outcome.
The perfect gift to leave my son as I went away for a couple of months. He got so emotional and loves it so much. Very simple but very meaningful. Thank you so much for creating such a special memory and moment between me and my son 🫶🏻
Thank you, my son loved the necklace for his 18th birthday. It also arrived within good time. I would definitely buy from your company again and would recommend to friends and family.
It's a nice pendant, I did change my mind with the engraving 2 min after placing the order. I messaged the company straight away. I understand it was my fault. But not even a reply from them saying something like unfortunately it's already processed, a day or so after it was sent out with the other engraving. Shame but again it's a nice pendant
An inside joke about how my fiance managed to get us lost walking into a carpark back to our car which was in a different car park!.....inspired this gift for his birthday, by chance I saw the silver compass and fell in love with it , the fact that I could engrave it made it even more special ! He loves his present and hasn't taken it off once since receiving it.
Will definitely use again when looking for presents for loved ones
My son loves this, especially the sentiment that went along with it. He’s only been wearing it for a couple weeks now and it still looks good hoping it will stay that way.
